Wobble Cycling Privacy Policy

Our contact details

Wobble Cycling is a trading name of Terrene Trading Limited, a company registered in England and Wales. Registration number: 12524922. Registered address: 85 Great Portland Street, First Floor, London W1W 7LT.

Contact email: hello@wobblecycling.co.uk.

How we collect personal information about you

We collect personal information about you in three ways:

  1. You provide us with your personal information. You may provide us with this information:
    • By communicating directly with us in person, by phone, text, an app (including text-based services such as WhatsApp), email or letter.
    • By using the functionality on our website, such as contact forms, newsletter opt-ins, website registration and website comments/forums.
    • By paying for our services and products.
  2. Our website automatically collects information about you and stores cookies on your computer.
  3. In other ways, such as photographs in which you are identifiable.

The types of personal information we collect and process

Information you supply to us:

  • Personal identifiers, contacts and characteristics (for example, name, contact details, information about your existing skills, and information about what skills you would like to enhance)
  • Reviews, testimonials and comments
  • Financial information (for example, about payments you have made to us)
  • Medical and emergency contact information (special category data) (for example, allergies and medications you take, and who we should contact in the event of an emergency).

Information our website automatically collects about you:

  • Information essential for operating the website:
    • Anonymous data like browser name and version.
    • Pseudonymous data like authentication tokens
    • Your cookie consent preferences.
  • Information used to personalise your experience when using our website:
    • Anonymous data like device type, model and operating system
    • Pseudonymous data like site browsing preferences
    • Personal data like your IP address and location.
  • Information used to optimise our website:
    • Anonymous data like the address of the previously visited website (HTTP Referrer)
    • Pseudonymous data like website activity identifiers
    • Personal data like content, search and purchase history.
  • Information used for advertisement personalisation:
    • Anonymous data like affiliate referral links
    • Pseudonymous data like identifiers used to track and profile users
    • Personal data like your age, gender and demographics.

Other information:

  • Photographs (for example, photographs taken during training delivery).

How we use your personal information and the lawful bases we rely on for processing it under the General Data Protection Regulation (GDPR)

The information you supply to us is used in the following ways:

  • To respond to a request to provide you with information about our services.
    This applies to: Personal identifiers, contacts and characteristics.
    The lawful basis for holding/processing this information is: Your consent.
  • To administer the delivery of our services to you.
    This applies to: Personal identifiers, contacts and characteristics; Financial information.
    The lawful basis for holding/processing this information is: We have a contractual obligation.
  • To administer the payment for our services and products.
    This applies to: Personal identifiers, contacts and characteristics; Financial information.
    The lawful basis for holding/processing this information is: We have a contractual obligation.
  • To promote our services and products to other potential customers.
    This applies to: Reviews, testimonials and comments.
    The lawful basis for holding/processing this information is: Your consent.
  • To provide comment and forum functionality on our website.
    This applies to: Reviews, testimonials and comments; Personal identifiers, contacts and characteristics (we will never show this information on our website, but need it to use it to provide website functionality).
    The lawful basis for holding/processing this information is: Your consent.
  • To promote and market our services and products to you.
    This applies to: Personal identifiers, contacts and characteristics.
    The lawful basis for processing this information is: Your consent.
  • To fulfil our legal obligations.
    This applies to: All personal information.
    The lawful basis for holding/processing this information is: We have a legal obligation.
  • To ensure your safety and enable the delivery of effective emergency medical treatment.
    This applies to: Medical and emergency contact information (special category data).
    The lawful basis for holding/processing this information is: Your consent.
    The condition relied upon for processing this special category data: Explicit consent.

The information our website automatically collects about you is used in the following ways:

  • To provide basic website functionality and security.
    This applies to: Information essential for operating the website.
    The lawful basis for holding/processing this information is: Legitimate interest.
  • To personalise your experience of our website (e.g. based on your location and device type).
    This applies to: Information used to personalise your experience when using our website.
    The lawful basis for holding/processing this information is: Your consent (via our website’s Cookie Consent functionality).
  • To optimise the operation of our website.
    This applies to: Information used to optimise our website.
    The lawful basis for holding/processing this information is: Your consent (via our website’s Cookie Consent functionality).
  • To deliver personalised advertisements (e.g. by sharing data with our advertising partners that build profiles about you across multiple websites).
    This applies to: Information used for advertisement personalisation.
    The lawful basis for holding/processing this information is: Your consent (via our website’s Cookie Consent functionality).

Other information collected about you is used in the following ways:

  • To promote our services and products to other potential customers via marketing materials and our website.
    This applies to: Photographs.
    The lawful basis for holding/processing this information is: Your consent; Legitimate interest.
    Explanatory note: We will not use photographs in which you are identifiable without your consent. However, if you subsequently withdraw your consent, we have a legitimate interest in continuing to use these photographs where it is impractical or costly to remove them (for example, if you withdraw your consent after we have included a photography in a brochure with a large print run).

How we will share your personal information

The information we hold about you may be shared in the following ways:

  • We will share information with other organisations if required to do so to meet our legal obligations (for example if we are required to share information by a court order).
    This applies to: All information we hold about you.
    The lawful basis for sharing this information is: We have a legal obligation.
  • When it is necessary to recover money that you owe to us, we will disclose information to a third-party debt collection agency.
    This applies to: Personal identifiers, contacts and characteristics and Financial information.
    The lawful basis for sharing this information is: Legitimate interest.
  • We will share information with our bank and/or payment processor to facilitate payment for our services and products.
    This applies to: Personal identifiers, contacts and characteristics; Financial information.
    The lawful basis for sharing this information is: We have a contractual obligation.
  • We will share information with the emergency services if you require emergency medical care.
    This applies to: Personal identifiers, contacts and characteristics; Medical and emergency contact information (special category data).
    The lawful basis for processing this information is: Your consent.
    The condition relied upon for processing this special category data: Explicit consent.
  • We will share information with our advertising partners that build profiles about you across multiple websites.
    This applies to: Information used for advertisement personalisation.
    The lawful basis for processing this information is: Your consent (via our website’s Cookie Consent functionality).

How we store your personal information, and for how long

Medical and emergency contact information

At the beginning of any training, you will be asked to complete a paper form providing relevant medical and emergency contact information. This will be kept by your instructor for the duration of your training. On completion of your training, this form will be returned to you or securely destroyed. No record of this information will be retained after completion of your training.

Information our website automatically collects about you

Our website automatically collects information about you and stores this information in cookies on your computer. The maximum period this is stored for will depend on your consent via our website’s Cookie Consent functionality (1 month, 6 months, or 12 months). Cookies used to provide website functionality are deleted as soon as they are no longer needed (often when you close your web browser).

All other information

All other personal information will be retained for as long as necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements. All computers on which personal information are stored are password protected.

We use third-party providers to for certain services:

  • Our website is hosted by JustHostMe Limited on servers located in the UK. When you interact with our website, personal information may be recorded on these servers and is subject to the JustHostMe Privacy Policy: https://www.justhostme.co.uk/legal/privacy-policy/.
  • Our email service provider is Google LLC and any email communication you have with us will be processed by them in accordance with their Privacy Policy: https://policies.google.com/privacy/.
  • We use online form services provided by Jotform to collect information from prospective customers, which will be processed by them in accordance with their Privacy Policy: https://www.jotform.com/privacy/. All form data are encrypted with RSA 2048 in the user’s browser before being transmitted and stored, which means that Jotform do not have access to the contents of the form. In addition, we have a legally binding agreement in place with Jotform Ltd guaranteeing that their processing of our customers’ data is compliant with GDPR legislation.
  • We use Google Drive to store documents and data. This service is provided by Google LLC and all data will be processed by them in accordance with their Privacy Policy: https://policies.google.com/privacy/. Prior to storage on Google Drive, files and filenames are encrypted with AES and 256 bit key length using Cryptomator. This means that Google LLC does not have access to the contents of files or their filenames.

Your data protection rights

Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.

Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

In addition, where our lawful basis for processing your data is your consent, you have a right to withdraw this consent at any time.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@wobblecycling.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can complain to us at hello@wobblecycling.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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Last updated: 22 February 2022.

Next review due by: 22 February 2023.